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Terms and Conditions

Application and entire agreement

These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you or Customer) from POLYPLUS UK LTD ( TRADING AS NATURESS PACK ) a company registered in England and Wales under number 02037324434 whose registered office is at 24 VANE CLOSE HA3 9XD (Supplier).

These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.

These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Definition

  • A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales.
  • Supplier or Seller means POLYPLUS UK LTD trading as NATURESS PACK.
  • Buyer or Customer means the person or company who accepts the Seller's price or quotation for the sale of the goods.
  • Goods means the products or items which the seller supply including samples in accordance with these terms.
  • Quotation means the price list of the goods provided by the Seller to the Buyer.
  • Contract means the Agreement between the Company and the Customer incorporating this condition for the sale of Goods.

Price

  • The price (Price) of the Goods is set out in our quotation current at the date of your order or such other price as we may agree.
  • If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to delivery.
  • Any increase in the Price under the clause above will only take place after we have told you about it.
  • You may be entitled to discounts. Any and all discounts will be at our discretion.
  • If the product is no longer available or is out of stock the company will seek to offer the customer a suitable alternative.
  • The Price is inclusive of fees for packaging and transportation / delivery inside London city.
  • The Price quoted is excluding of any applicable VAT and other taxes.

Cancellation

  • The quotation is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.
  • Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.
  • After placing the order, customers are entitled to cancel it before the day of delivery.
  • On cancellation after delivery, the buyer needs to return the Goods to the Company at its own cost unless the Goods are being returned because they are faulty or incorrect.

Inspection, return and acceptance of Goods

  • You must inspect the Goods on delivery or collection.
  • If you identify any damages or shortages, you must inform us in writing, by telephone or email within 7 days of delivery, providing details.
  • The returned Goods must be unopened, unused, in a saleable condition, in their own original packaging and must be returned in full pack quantities.
  • Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
  • On receipt of the returned items, the customer will receive a credit, exchange or refund to the total value of it.
  • If the damage of the Goods caused by the transportation, the Customer will receive a discount on his next order.

Payment

  • We will invoice you the day of your delivery; you must pay the Price within 1 day of the date of our invoice or otherwise according to any credit terms agreed between us.
  • If you do not pay within the period set out above, we will suspend any further deliveries to you and without limiting any of our other rights or remedies for statutory interest.
  • Time for payment will be of the essence of the Contract between us and you.
  • All payments must be made in British Pounds unless otherwise agreed in writing between us.
  • You can choose to pay by bank transfer or cash.
  • For Customer in outside London, Payment is required in advance for Goods to be dispatched. We will invoice you and ounce we receive your payment we will arrange a delivery for you.

Delivery

  • We will arrange for the delivery of the Goods to the address specified provided from you, if you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.
  • Delivery will be made the next day of confirming your order within London area.
  • Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
  • Delivery will be free of charge for Customer within London when their order is £100 and more.
  • For Customers who are located outside London, they need to pay the transport charge which is depends of the quantity of their order and their postcode.

Termination

We are entitled to suspend further supply or delivery, stop any Goods in transit or immediately terminate the contract with the Buyer by notice in writing or by phone if the Buyer is in breach of an obligation hereunder or becomes unable to pay its debts when they fall due or proceedings are commenced by or against it alleging bankruptcy or insolvency.

Upon Termination, all monies owing to the Seller in accordance with these Terms become immediately due and payable and the Seller shall be under no further obligation to supply any Goods to the Buyer.

Liability

Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this section.

All warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.

If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.

Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.

We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:

  • Any indirect, special or consequential loss, damage, costs, or expenses; and/or
  • Any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
  • Any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
  • Any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.

The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.

Data protection

When providing the Goods to the Buyer, the Seller may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Buyer.

The parties agree that where such processing of personal data takes place, the Buyer shall be 'data controller' and the Seller shall be the 'data processor' as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', 'Data Processor' and 'Data Subject' shall have the same meaning as in the GDPR.

The Seller shall only Process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions or as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party's purposes.

The Seller shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict "need-to-know" basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

The Seller shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Seller on behalf of the Buyer. Further information about the Seller's approach to data protection are specified in its Data Protection Policy, which can be found The policy can be found on our website. For any enquiries or complaints regarding data privacy, you can e-mail: [email protected].

Law and jurisdiction

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Personalised Printing

For all personalised printing orders, a 50% payment is required before printing begins. An agreement must be signed before proceeding production. Once approved, any errors or issues after printing will be the customer's responsibility. Customers can provide their own design, or our expert design team could work out to create a custom design if needed.